We have 2 shipping rates which are as follows:

FREE ~ Click & Collect.

FREE ~ Shipping Australia Wide.

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Standard shipping.

Orders will be delivered within 2-7 business days calculated once the item leaves: malka John ~ Maxibeug.com.au.

Please note that some rural locations such as the NT and WA can take an extra 3-5 days to arrive.

If you need your order faster than that, we recommend emailing us for Express Post.

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Your Details.

Please ensure that you check that your address details are accurate and correct when placing an order, so that it can be delivered. It’s also important that you use your real name on your order.

If the parcel is for any reason UN-deliverable and goes to a post office, you will need ID in that name to collect your parcel.

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Wrong or Incorrect Address.

If you order a product and you fail to put the correct address and the package is returned to us, you will be responsible for paying to have the product shipped to your correct address.

When shipping a product we use the exact address you provide, therefore if you input the wrong address or have a typo you will be the required to pay the shipping to have it sent again to the correct address. It is your responsibility as the consumer to ensure you give us the correct address.

Be sure to double check for typos before submitting your order.

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Package not Delivered.

If your package tracking information shows delivered but you did not receive it, you will need to contact your local post office or courier company to see where the package was left. Once a package is confirmed delivered: malka John and Maxibeug.com.au are no longer responsible for the package.

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Return to Sender.

If a parcel is UN-deliverable or not collected from a post office, it will be returned to sender. We will contact you if we receive your order back to let you know. If the return was due to postie error, or error at our end that your parcel was returned, we will re-ship it for free. If it was due to error at your end, such as wrong address or not collecting your parcel, and you would like your order re-shipped, you will be required to pay another shipping fee. We can invoice you for this & will re-ship once the fee is paid. Alternatively we can refund your items, minus 15% restocking fee.

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Will my order be shipped discreetly and unmarked?

Yes 100%. We pack and send all orders in a ”Plain Australia Postage Bag”, generic packaging. You can get your order shipped to your workplace and there won’t be any branding that says: MaxiBeug.com.au ~ just don’t open it!

We continue to maintain our discreet and unmarked packaging to give you confidence when ordering from us.

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How will I know if my order has been sent to me?

We’ll send you a shipping confirmation email with your tracking number once your order has been shipped.

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Can I track my order?

We’ll send you a tracking number for your order in an email once your order is shipped, and you can check the status on the Australia Post Website (Auspost).

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I haven’t received my order yet, where is it!?

We try to make our delivery estimates as accurate as possible. Keep in mind though, deliveries can be delayed in the post especially around the busy times. Allow extra time for public holidays. Please check the status of your order on the Australia Post or courier website using your tracking details provided by us through an email. If you have any questions about your order, please contact us at: no-order@maxibeug.com.au 

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Can I return my order?

Due to the nature of the items we sell, unfortunately we’re unable to accept most returns, especially if they are used. Please ensure you select the correct items before placing your order. If you have any questions about an item, you can email us at: contact@maxibeug.com.au or call or text us on 0435 492 072 before placing your order, or if there are any issues with your items once received.

Returned items will incur a 15% restocking fee. Shipping fees will not be refunded.

If you have changed your mind about an item, and it is still brand new and completely unused, we can exchange or credit for the item, but we do not refund for Change Of Mind purchases. These returns are at your own postage cost. Include your name and order number and a note requesting credit or exchange.

Please ensure that the items are adequately packaged for postage in the way they were received by you. If the item arrives broken due to not being packaged appropriately, it will not be eligible for credit or exchange.

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My item is faulty, can I get an exchange or refund?

We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible at: contact@maxibeug.com.au

Please include photos of the fault if applicable. We’ll assess your query and if it’s found to be faulty, or we need to physically assess it, we’ll be in touch with you to let you know what the next step is.

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My item is broken!

While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us within 24 hours at 0435 492 072. You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.

Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide refunds, exchange or credit for items that you have damaged or broken yourself after the fact.

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Can I return a used item?

We do not accept returns on used items. There are no exceptions to this rule.

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How long does it take for a refund to be issued?

Once we receive your return, a refund will be issued within 1-2 days.

Please allow 2-4 days for your bank to clear the funds.

Last updated: 29/02/2024 ~ malka John